What's New in Wikit Semantics Q4 2024
Your Wikit Semantics tool continues to evolve to better meet your needs and optimize your interactions. Here is a summary of the changes that took place during this fourth quarter!
1. ITSM Integration in Semantics Chat
For more fluid and efficient management of your tickets, we have developed native integration with your ITSM tools. This new feature allows you to:
- Create and view tickets directly from the Semantics Chat interface
- Benefit from suggested commands for creating and viewing tickets
- Connect your existing ITSM tool for a unified experience
2. New Analytical Dashboard
A redesigned dashboard to easily monitor the activity of your chatbots with:
- Message volume tracking with graphical visualization
- Analysis of user feedback and usage statistics
- Application monitoring by type and by period
⇒ Access your new dashboard now to discover these features.
3. Wikit Semantics Desktop Application
Enjoy simplified access to Semantics Chat directly from your desktop. This encapsulated version of the web application allows you to:
- Quickly access your applications without going through the browser
- Benefit from all the features of Semantics Chat
- Have permanent access at your fingertips
⇒ The Wikit Semantics desktop application is in beta phase
4. Performance Evaluation Tool
To guarantee the quality of your chatbots, we have developed an automatic evaluation tool. It allows you to:
- Create personalized test sets adapted to your use cases
- Easily evaluate the quality of generated responses
- Monitor the performance of your applications over time
⇒ Find this tool in the Wikit Semantics console, "Apps" section then "Evaluation".