What's New in Wikit Semantics Q4 2025
1. Intelligent Ticket Categorization
The big news: an AI-driven semi-automatic ticket categorization system, directly integrated into Semantics Chat. This feature simplifies ticket creation by supporting your users from start to finish:
✨ Intelligent Form Pre-filling
- Automatic title and description suggestions based on conversation history
- Relevant category proposals thanks to the LLM
- Full control: edit, delete, or regenerate suggestions according to your needs
🗂️ Category Administration
- Create and manage a personalized category tree
- Enrich each category with context to improve AI accuracy
- JSON import/export to facilitate migrations
- Define default values (urgency, custom fields) to standardize your processes
⇒ Configure your category tree in the administration settings of your connectors on Wikit Connect to start benefiting from automatic categorization.
2. LiveChat: Direct Contact with Your Agents
To offer the best of both worlds – AI and human – we are introducing the LiveChat command. Your users can now switch with one click to an exchange with a human agent:
- Customizable "Contact an agent" command accessible from Semantics Chat
- Integrated side panel for a smooth transition
- Direct connection with your agents via the existing LiveChat solution
- Possible return to the AI assistant after the session
⇒ Configure the LiveChat connector in Wikit Connect to enable this feature.
3. Redesigned Interface for Better Clarity
We have enhanced Semantics Chat to make your conversations more pleasant and readable. User experience is at the heart of our priorities!
4. MCP Integrations in Wikit Semantics
To extend the capabilities of our assistants, we are continuing the integration of the MCP (Model Context Protocol). This approach allows us to connect Wikit Semantics to a growing ecosystem of tools and services compatible with generative AI models.