Command Usage

Semantics Chat offers a command system allowing specific actions to be performed alongside the main conversation. These commands provide a dedicated interface for common tasks such as ticket management.

Accessing Commands

Commands are accessible via the "More actions" button (+ icon) located at the bottom left of the chat interface, next to the input bar.

When you click this button, a context menu appears with the following options:

• Upload a document: Allows importing files (PDF, DOCX, TXT, etc.) into the conversation context so the assistant can analyze them.

• Show document panel: Opens the right side panel titled "Conversation Context" which displays all loaded documents and allows managing them.

• Create a ticket: Opens the form to create a new ticket to report an issue or make a request.

• View my tickets: Displays a list of all your existing tickets in a side panel.

• Contact an agent: Allows requesting the intervention of a human agent to obtain personalized assistance.

Creating a Ticket

The "Create a ticket" command opens a side panel on the right side of the interface containing a simplified form.

Form Content

• "Description (required)" field: A multi-line text field to describe your request or issue in detail.

• "OK" Button: Validates and submits the ticket.

Creation Process

1. Click the + (More actions) button at the bottom left
2. Select "Create a ticket" from the menu
3. Fill in the Description field with the details of your request
4. Click "OK" to create the ticket

Once the ticket is created, it will be accessible in the ticket list and you can consult it at any time.

Viewing Tickets

The "View my tickets" command displays a side panel presenting all your existing tickets.

Ticket Overview

The list of tickets is displayed as a vertical carousel with the following information for each ticket:

• Identification Number: Unique identifier of the ticket
• Creation Date and Time: Precise timestamp of creation
• Title: Summary of the ticket (automatically generated from the description)
• Start of Description: Preview of the first few lines
• Action Button: Allows opening the full ticket in a new window to see all details and track its progress

Organization

Tickets are sorted in reverse chronological order, from newest to oldest, to facilitate access to the most recent requests.

Contacting an Agent

The "Contact an agent" option allows switching to human assistance when:

• The assistant's response does not meet your needs
• You need personalized help
• Your request requires human intervention

This feature connects you with a support agent who can take charge of your request.