EasyVista ITSM Connector
Information to provide to Wikit
| Field Name | Value | Comment |
|---|---|---|
| EasyVista Instance URL | ||
| URL format for visualization | ||
| Identifier | ||
| Password | ||
| User identification type | Email or Login | |
| Wikit account identifier |
Configuration to perform
Create a new “Wikit” employee
Create a “Webservices” profile
The “Webservices” profile will allow the Wikit user to access Easyvista's Rest API. To do this:
Check the API Rest box for this new profile
From the cogwheel ⚙️, enable the different methods required by the chatbot (GET and POST /requests and GET /requests/id)
URL to directly access a ticket
Refer to the auto-login link documentation: https://wiki.easyvista.com/xwiki/bin/view/Documentation/Service Manager - All Menus/Auto Connect Link/?language=fr The obtained link will then be used in the URL format for visualization field