Qualiparc ITSM Connector

The connector developed by Wikit uses the Qualiparc API and allows Apps to communicate with the Qualiparc solution to enable your users to create and track their tickets.

Configuration

Field name	Format / Type	Required	Comment
Qualiparc instance URL	URL	✅	Expected format: https://my-domain/PSSOFT/ITAMApis/api
Base URL for ticket viewing	URL	✅	The ticket number will be automatically appended
Application ID	Free text	✅	Client application ID for authentication
Application password	Password / Token	✅	Client application secret for authentication
Identifier	Free text	✅	Service account used for API calls
Password	Password	✅	Service account password

💡 Fields marked ✅ are required for the connector to work.

Setup

Find the Qualiparc instance URL

The URL must follow this format:

https://my-domain/PSSOFT/ITAMApis/api

Find the base URL for ticket viewing

This is the URL allowing direct access to a ticket from a browser. Since the ticket number is automatically appended to this URL by the connector, it is not necessary to include it.

Application ID and password

These identifiers correspond to the client application used to authenticate calls made by Wikit to the Qualiparc API (Application ID / Application password).

Service account ID and password

A dedicated service account must be created on the Qualiparc side to be used by Wikit for all API calls (ticket creation and tracking). These are the Identifier and Password fields to be provided to your Wikit contact.

How the Connector Works

Ticket Creation

From the Wikit Semantics chat, users can create a Qualiparc ticket. The connector authenticates with the Qualiparc API (ITAMApis) using the application ID and the service account, then creates the record.

Ticket Lookup

Users can also look up their existing tickets. The connector generates a direct link to each ticket from the Base URL for ticket viewing, to which the ticket number is automatically appended.