GLPI ITSM Connector

Required Information

Field Name	Value	Comment
GLPI instance URL
Base URL for ticket viewing
Application token
User token		With the Service-Wikit profile
Type of tickets to create
Type of tickets to retrieve
Status of tickets to retrieve
Default category
Account ID

Configuration to perform

In Configuration / General / API

• Enable REST API:

• Add an API client Client-Wikit

• Regenerate its Application token (app_token) (to be provided to Wikit)

In Administration / Profiles

• Create a Service-Wikit Profile as follows:
  • Profile tab

- `Assistance` tab

- `Administration` tab

- `Configuration` tab

In Administration / Users

• Create a user with the identifier WIKIT, assign the previously created profile as their Default profile

• Regenerate its API Token
• It will also be necessary to assign an authorization on the Service-Wikit profile recursively as below

• Then modify the Preferences of the created user

In Configuration / Dropdowns / Request Sources

• Create a request source Chatbot