ServiceNow KB Connector
Prerequisites
- A service account with read access rights to the ServiceNow REST API and to the target Knowledge Base.
- The ServiceNow REST API enabled and accessible from Wikit servers.
Connector Configuration
The ServiceNow KB connector transforms your ServiceNow knowledge base into intelligent conversational answers, allowing users to get help 24/7 without going through the traditional service desk.
| Field name | Format / Type | Required | Comment |
|---|---|---|---|
| ServiceNow instance URL | URL | ✅ | Base URL of your ServiceNow instance (e.g. https://yourcompany.service-now.com) |
| Username | Free text | ✅ | Username of the service account used to call the ServiceNow API |
| Password | Password / Token | ✅ | Password associated with the service account |
| Knowledge Base ID | Identifier | ✅ | Identifier of the ServiceNow knowledge base to synchronize |
💡 Fields marked ✅ are required for the connector to work.