Kace ITSM Connector
The connector developed by Wikit uses the Kace API and allows Apps to communicate with the Kace solution to enable your users to create and track their tickets.
Prerequisites
- The Kace API accessible from Wikit servers
Configuration
| Field name | Format / Type | Required | Comment |
|---|---|---|---|
| URL | URL | ✅ | Base URL of your Kace instance |
| Base URL for ticket viewing | URL | ✅ | Ex: /userui/ticket.php?ID={{externalId}} |
| Identifier | Free text | ✅ | Identifier of the service account used to call the Kace API |
| Password | Password | ✅ | Password associated with the service account |
| Organization Name | Free text | ➖ | Ex: Default (default value: Default) |
💡 Fields marked ✅ are required for the connector to work.
How the Connector Works
Ticket Creation
From the Wikit Semantics chat, users can create a Kace ticket. The connector authenticates with the Kace API using the provided Identifier and Password, then creates the record for the configured organization (Default by default).
Ticket Lookup
Users can also look up their existing tickets. The connector generates a direct link to each ticket from the Base URL for ticket viewing (ex: /userui/ticket.php?ID={{externalId}}).