IWS KB Connector

Prerequisites

• baseUrl : Base URL of the IWS service with Web Services enabled

  • In particular, <baseUrl>/IsilogWebSystem/WebServices/IsiQueryService.svc must be available.

• databaseId: IWS database ID

• username and password to connect to the WS

• queryId : IWS query ID

• queryLimit : max number of objects to process (default value to support: 9999)

• chunkFormat : Mustache template for chunk text

  • For example:

  FAQ Number: {{IDT_APPEL}}
  Title: {{L_TITRENEWS}}
  Description: {{DE_SYMPAPPEL}}
  Cause: {{DE_CAUSEPB}}
  Workaround: {{DE_SOLUTECH}}
  Final Solution: {{DE_SOLUAPPEL}}