IWS KB Connector
Connector Configuration
The IWS connector transforms your IWS knowledge base into intelligent conversational answers, allowing users to get help 24/7 without going through the traditional service desk.
| Field name | Format / Type | Required | Comment |
|---|---|---|---|
| URL | URL | ✅ | Base URL of the IWS service. Must have Web Services enabled. In particular, <baseUrl>/IsilogWebSystem/WebServices/IsiQueryService.svc must be available. |
| Database ID | Identifier | ✅ | IWS database identifier |
| Login | Free text | ✅ | Username to connect to the Web Service |
| Password | Password | ✅ | Password to connect to the Web Service |
| Query ID | Identifier | ✅ | Identifier of the query to execute to retrieve the knowledge base articles |
| Query limit | Number | ➖ | Maximum number of objects to process (default value: 9999) |
| chunkFormat | Mustache template | ➖ | Mustache template for formatting chunk text (see example below) |
💡 Fields marked ✅ are required for the connector to work.
Setup
Example of an IWS FAQ document
```
FAQ Number: {{IDT_APPEL}}
Title: {{L_TITRENEWS}}
Description: {{DE_SYMPAPPEL}}
Cause: {{DE_CAUSEPB}}
Workaround: {{DE_SOLUTECH}}
Final Solution: {{DE_SOLUAPPEL}}
```